Support

JDGX Labs · India

Get in touch

Email support@jdgxlabs.in and we'll get back to you. It reaches us directly — there's no ticket queue to get lost in.

If you're reporting a problem, it helps to include your device model, your Android version, and what you were doing when it happened.

Report a bug or suggest a feature

Email support@jdgxlabs.in and tell us what happened, or what you'd like BillNest to do. Every message is read.

For a bug, your device model, Android version, and the app version from Settings → About all help us track it down.

Common questions

Do I need an account? No. BillNest creates an anonymous account on first launch and works without you signing in. Signing in with Google is what adds file backup to your own Drive — it's your choice.

I never signed in — is there anything to delete? Yes. Your vault still exists under that anonymous identifier. Use Empty my vault in the app to remove it. We can't action an emailed request for an anonymous account, because there's no address to verify it against — so the in-app route is the one to use.

Where are my files stored? Attachments are backed up to a BillNest folder in your own Google Drive, under your own account. The app uses Google's restricted drive.file permission, so it can only see files it created — it cannot read anything else in your Drive.

Will it work without internet? Yes. The primary copy of your vault lives on your device.

How do I delete my data? See Delete your data.

Privacy and terms

Read the Privacy Policy and Terms of Service.

Grievance officer

Under India's Digital Personal Data Protection Act, 2023, JDGX Labs is the data fiduciary for BillNest. If you have a complaint about how your personal data is handled, you can raise it with our grievance officer:

Gokhula Krishnan, Grievance Officer, JDGX Labs, India
privacy@jdgxlabs.in

Write with “Grievance” in the subject line and we will respond.